How to send large files to Support

Option 1: If your file is less than 20MB in size, you can attach it to the ticket directly. 

Option 2: If you have access or can easily get access to a Dropbox account, you can attach it to the ticket via FreshDesk's Dropbox integration. 

See How to find logs (search for "How to attach your logs to a ticket") for more details on these first two options.

Option 3: If Dropbox is blocked at your company, but you have a secure file transfer service your company trusts, you can send us the file(s) with that (as long as you can grant us access to it or send a password in the ticket or separately to the support agent).