Common auth issues with Launchpad

Created by Steve Place, Modified on Thu, 07 Sep 2023 at 04:28 PM by Steve Place

Trailing whitespace in the .env file


If you're seeing Bad Request: /auth/userpass, this might be your issue. Make sure STARDOG_INTERNAL_ENDPOINT and STARDOG_EXTERNAL_ENDPOINT don't have any trailing whitespace.


Stardog isn't configured to create tokens


If the following command: 


curl -u user:pass http://stardog-endpoint/admin/token


returns "Stardog is not configured to create tokens", you need to add a signer section to your jwt.conf file. See more here.



If none of these solve your issue


Is there a proxy, load balancer, or firewall running between your machine and Stardog? These commonly cause issues with auth, and you should talk to your network admin about changing your network architecture to allow your machine to communicate with Stardog.


If that still doesn't solve your issue, please file a support ticket and send us your jwt.conf file and .env file.


For more information on auth with Stardog Launchpad, please see our public GitHub repo, onprem-configs.

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