Read this before submitting a ticket!

What to include in your ticket

Everyone:

• A complete description of the problem you're having, including steps to reproduce the issue
• Your stardog.log file

If you have query issues:

• The query you're having trouble with
• The query profile (stardog query explain --profile myDb myQuery)

If you're running a cluster:

• The diagnostics report (stardog-admin cluster diagnostics report)
• ZooKeeper logs from all the ZooKeeper nodes

• Description of how Stardog was installed: zip, packages, Docker, helm charts in Kubernetes

• Output of stardog-admin zk info (please remove any sensitive data like passwords)

If your issue involves permissions:

• The output of stardog-admin user permission and stardog-admin role permission for  the users/roles you're having issues with

If your issue is with Studio:

• The output of the browser console

If your issue is with Explorer:

• A .har file that demonstrates the problem (see here for how to grab this)

My problem is about X, what do I do?

The first place to check is the Stardog documentation, as it has information on all parts of Stardog.

If you don't find the solution there, check the Support Portal's knowledge base. The knowledge base is constantly growing, so someone may have asked your question already.  

FAQ's:

• Slow queries
• Virtual graphs
• Stardog Studio
• The support portal itself
• There are many more!

Stardog also has an active forum, Stardog Community. There, users can discuss issues and share tips and tricks about Stardog.