I get "Failed to Fetch" when I try to log in

Created by Steve Place, Modified on Wed, 24 Jan 2024 at 06:41 PM by Steve Place

The first troubleshooting step in this situation is to curl your endpoint:

curl -I -v https://[your endpoint]:[port]/admin/healthcheck 

The output should look something like this:

❯ curl -I -v http://[your endpoint]:[port]/admin/healthcheck
*   Trying [::1]:[port]...
* Connected to localhost (::1) port [port]
> HEAD /admin/healthcheck HTTP/1.1
> Host: [your endpoint]:[port]
> User-Agent: curl/8.4.0
> Accept: */*
< HTTP/1.1 200 OK
HTTP/1.1 200 OK
< Connection: keep-alive
Connection: keep-alive
< Content-Length: 0
Content-Length: 0
< Date: [date]
Date: [date]

* Connection #0 to host [your endpoint] left intact

If you do not get an output like this, send the output you do get along with the output from the browser console in a support ticket.

A common source of error here is using self-signed certificates that your browser does not trust. The solution is to use a certificate from a certificate authority like Let's Encrypt and ensuring the entire certificate chain is in your truststore.

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